FAQS
WHERE CAN I FIND SIZE AND FIT INFORMATION?
Click on ‘Dimensions' on each item’s page to view our sizes. We also provide model measurements. For more information, do not hesitate to contact us at www.cureclothing.co
WHAT IS A PRE-ORDER?
A pre-order is the reservation of an item that is not yet available for sale but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In pre-order purchases, credit cards are debited at the moment the order is placed.
WHICH CURRENCIES CAN I SHOP IN?
Payments as well as refunds for shipments are all invoiced in the United States (USD).
WHAT PAYMENT METHODS DO WE ACCEPT?
Credit cards (we accept Visa, Mastercard, American Express, Discover, Diners Club);
Shop Pay & Shop Pay Installments
Klarna, Sezzle
Paypal (to register a paypal account, please visit their website at paypal.com)
Apple Pay (for iOS devices only) and local payments
Google Pay and local payments
Meta Pay
IS IT SAFE TO USE MY CREDIT CARD?
All online credit card transactions performed on this site are secured payments. For more information, please visit our Terms and Conditions.
WHY HAS MY PAYMENT BEEN REFUSED?
After the authorization, a transaction can still fail. If the transaction fails after authorization the funds will still be reserved on your bank account. Although they have not been debited, they may appear to have been collected. Please note that after authorization the reserve can last up to 30 working days before it is lifted. This may change depending on banks and credit providers.
The reasons for such failure may simply be:
- The card limit has been reached
- The card information entered is wrong
- The card reached the maximum number of charges allowed in a period
- The billing address does not match with the cardholder details
- The card does not allow international transactions
- The card does not allow online transactions
- Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
For more information, please visit our Privacy & Cookie Policy section.
HOW MUCH WILL I BE CHARGED FOR SHIPPING?
Shipping costs: $10
Countries included: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.
Shipping costs: $
Countries included: Albania, Australia, Azerbaijan, Bahrain, Brunei, Brunei Darussalam, Cambodia, Canary Islands, China Mainland, Hong Kong SAR, Iceland, India, Indonesia, Japan, Jordan, Korea, Republic Of, Kuwait, Macau SAR, Malaysia, New Zealand, Oman, Philippines, Qatar, Russia, Russian Federation, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Taiwan Region, Thailand, Turkey, Ukraine, United Arab Emirates, Vietnam.
ARE DUTIES AND TAXES INCLUDED IN THE SHIPPING COSTS?
...CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
No, the shipping address cannot be modified. For any doubts, please contact us at www.cureclothing.shop
HOW CAN I TRACK MY ORDER?
When the order is placed, you will receive an email from the courier providing the tracking number related to the order. To monitor the status of your order, you may visit the courier website and insert the tracking number in the “track your shipment” area.
HOW CAN I RETURN MY ORDER?
For more information, please visit our Shipping & Returns section.
HOW ARE REFUNDS PROCESSED?
For more information, please visit our Shipping & Returns section.
DO I NEED TO SIGN IN TO SEE MY ORDER DETAILS?
Yes. In order to see your orders, you should sign in to the site and go to Account, and view the 'Orders' section.